AA航空在ORD机场招PARTTIME的普通话SPEAKER [复制链接]

*ORD Premium Services Concierge Representative PT - Mandarin Speaker Required-1301595
Description

**Mandarin Speaker Required**

American Airlines is seeking candidates for Part-Time Premium Services Concierge Representative - Mandarin Speaker Required
to work at Chicago O'Hare International.

A comprehensive Benefit Package and airline travel privileges will be provided.
Hourly rate is at $9.72 USD.

Admirals Club, Flagship/Premium Lounges, ConciergeKey and Five Star:

The Premium Services Concierge Representative provides superior hospitality, excellent customer service, extensive ticketing and problem resolution for our premium guests in all areas covered by the Premium Services department including Admirals Club, Flagship/Premium Lounges, ConciergeKey and Five Star.  Will also be responsible for in-house Concierge Services. Acts as the "Face" of American Airlines and oneworld products.  While working in all areas of Premium Services which includes, but is not limited to Admirals Clubs, Premium Lounges and ConciergeKey/Five Star, provides enhanced, extraordinary services in a positive, enthusiastic, courteous and friendly manner to any visiting member or guest.  Will perform comprehensive domestic and international ticketing functions, day of and future date ticketing.  Manage guest needs during off-schedule operations, including reroute travel itineraries. Concierge Services will assist guests/customers with destination features, special events, restaurant recommendations, cars, hotels and sightseeing.  Proactively assists guests/customers utilizing mobile technology on concourse and within lounges.  Provide assistance with operational functions in all areas of Premium Services and work closely with Customer Services, Sales and Marketing. Utilize successful customer service techniques by listening and showing interest with guest's concerns and/or needs and taking the initiative to proactively prevent customer service failures and be observant for service deficiencies. Promote Admirals Club/American services and products to members and guests.  Remain current on all departmental and applicable AA products, services, features and marketing promotions with ability to speak to value of benefits while identifying potential new business involving corporate and leisure guests and refer leads to sales and/or marketing.  Be fully versed in entire suite of Small Medium Enterprise (SME) products to demonstrate knowledge and identify leads for follow-up.  Expertise in JointBusiness and oneworld airline policies, procedures with ability to assist customers with policies and benefits in order to proactively develop local relationships to provide assistance to customers of JointBusiness partner airlines and oneworld airline.  Participates regularly with various internal departments helping to support and deliver their goals and initiatives. Engages in required and rigorous hospitality and service training.  At Executive Center locations may make conference room bookings and performs all Executive Center duties, including assistance with airline transactions.

Qualifications

Mandarin Speaker required (will be tested)
High School diploma or GED
Must be able to read, write, fluently speak and understand the English language
Bilingual language skills required in some locations
Prior customer hospitality experience required
Prior field experience preferred
Must be well groomed with a professional appearance
Strong organizational and administrative skills required
Excellent salesmanship skills/interpersonal skills with ability to interact effectively with all levels of management and public contact
Ability to work under pressure, handle a multitude of projects concurrently while paying close attention to detail and customer service
Actively demonstrate extraordinary customer service and customer engagement in an environment of hospitality
Ability to assume various passenger services duties and functions within the realm of Premium Services Rep tour of duty - including but not limited to ATO, ticket lift, baggage services, Customer Services Manager. Bar service preferred
SABRE proficiency preferred
PC experience preferred
Required to complete a variety of administrative reports detailing club sales, liquor controls, budget tracking
Ability to work irregular and/or extended hours, including weekends and holidays
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
Must be able to secure appropriate airport authority and/or US Customs security badges
Must report to work on a regular and timely basis

* Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.
Job: CS-Airport Agents
Primary Location: US-IL-Chicago
Job Posting: May 28, 2013
Unposting Date: Jun 4, 2013
Equal Opportunity Employer: American Airlines is an Equal Opportunity Employer.
Work Schedule*: Part-Time