Customer Support Assistant Manager Position
Beyondmenu.com is a growing restaurant online ordering company that is hiring a Customer Support Assistant Manager to assisting managers to maintain customer satisfaction and manage remote customer support team. (Most of them are online freelancers, but you will be working in our Chicago office)
The Customer Service Assistant Manager maintains customer satisfaction by recruiting and managing remote online staff members, improving processes and resolving customer service issues.
Main Responsibilities
Assist Customer Service Managers to Monitor and oversee the daily operation of customer support team to ensure high quality performance
Assign team members to specific tasks/projects and assist with work schedule assignments
Identify and implement strategies to coach, develop and motivate the remote team
Provide customer support team performance feedback to managers and coaching existing team members
Resolve escalating issues for customer support team members by providing appropriate coaching, counseling, direction and resolution
Job Requirements
Must be a thinker that can identify customer support structure flaws and quality issues and can put the plan into action, check result, retrofit and perfect the plan
Must be a fast learner and can clearly express his/her ideas and plans in writing so other colleagues can easily understand the objections
Must have strong communications skills
Must have great attention to detail
Must be personable and comfortable interacting with customers daily
Previous customer service and sales experience is a plus
Chinese speaking required
Please send resume to career@beyondmenu.com
如果工作表现获得公司认可 可以申请H1B
