全美第一的餐饮设备进口商招聘芝加哥地区运营主管，Atosa Catering Equipment
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tim@atosausa.comOperations Manager
Operations · Homer Glen, Illinois
General Job Description:
Manages and supervises branch activities and operations. Receives, understand, and implements company policies and procedures as well as ensures compliance with these procedures. Evaluates and enhances current operational systems while maintaining compliance with corporate requirements. Prepares reports and audits to monitor and improve branches operational effectiveness. May coordinate communication between different functions. Manages subordinate staff in the day-to-day performance of their jobs duties. Ensures that branch milestones or goals are met and adheres to approved budgets. Reports to Operations Director or Corporate Operations Manager. Has full authority for personnel actions. Has extensive knowledge of operations department processes and works under minimal supervision.
Responsibilities
Supervises, trains, provides guidance to, assigns duties to, coaches, counsels, disciplines, reviews, and assists branch employees.
Manages branch inventory control, and works closely with warehouse staff and inventory accountant to regularly verify that inventory records are accurate through inventory record audits and physical counts.
Manages branch accounting, ensuring daily that all orders have been fully processed and accurately invoiced to the customer with all relevant charges, discounts, and order information within accounting software.
Assists office staff in completing daily duties in a timely manner as necessary. Duties may include order processing, shipping related tasks, invoicing, record keeping, customer service, etc.
Negotiates pricing discounts with vendors for office supplies, shipping services, or various other branch needs.
Prepares and completes action plans, implementing detailed schedules to ensure targeted deadlines are met.
Implements productivity, quality, and customer-service standards to maintain a high quality standard for operations processes and procedures.
Resolve problems, completes audits, identifies trends, and reports important or otherwise relevant operations information and recommendations to the corporate office.
Maintains a safe and healthy work environment by establishing, following, and enforcing standards and procedures that comply with company and legal regulation.
Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, or participating in professional organizations.
Serves as primary point of contact for any customer issues that are escalated beyond office staff. Communicates on the phone and via email with the customers, knowing what information can and cannot be provided to the customers, properly answering customer questions, and resolving customer concerns in a professional manner.
Resolves any and all day to day operational needs, often completing a variety of tasks in addition to those listed within these responsibilities as necessary for efficient branch operations.
Skill Requirements
Mandarin Speaking Required. Proficiency in English and Chinese languages.
Ability to prioritize, multi-task, and meet deadlines in fast paced environment.
High degree of accuracy and attention to detail.
Strong organizational and management skills.
Strong understanding of customer service, inventory, and accounting procedures.
Excellent written and verbal communication skills with a customer service orientation.
Intermediate to advanced 10-key and data entry skills.
Strong analytical and problem solving skills.
Ability to work efficiently with a team.
Proficiency in MS Office.
Leadership and conflict management skills.
Ability to engage and motivate others.
Minimum Experience Required
Education: BS degree in Finance, Accounting, Business Administration, Business Management, or related field.
Job Field: 2+ years working experience in management or operations.
