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mike@ymatou.comOpen positions:
Leading China Cross Border E-Commerce Marketplace yMatou
Rapid growing China E-Commerce global company seeking for compassionate, reliable, responsible, dynamic professionals to join our US team based in LA area, some positions may require traveling between China and US, please see details below.
HR Office Admin
This position is to assist the company to implement the HR programs and activities as well as coordinating office related tasks as assigned. Honest; reliable individual, excellent verbal and written communication skills, able to communicate with all levels of organization. Strong sensitivity of company culture and able to handle confidential materials in a reliable manner. Mandarin/English speaking/reading/writing. General responsibility including recruitment process, employee relations, training, development, and office administrative tasks. 3-5 years of professional experiences, computer savvy. This position is based in LA, travelling is not required.
Finance Manager
Cross-border international E-Commerce trading with currency exchange accounting (RMB/USD) background, responsible for day to day and entire finance operation. Detail-oriented, reliable, strong verbal/written communication skills (Mandarin/English reading/speaking/writing). Familiar with US legal accounting compliance, working with China accounting team to consolidate statements. Prepare financial statements for auditing, perform cost control and analysis. Computer experience on major accounting system, A/R, A/P, G/L, COA, Journal Entry, bank reconciliation, income statement, P/L, balance sheet, financial report customization. 5 years of professional experiences, computer savvy. This position is based in LA, travelling is not required.
Service Supervisor
yMatou marketplace platform is seeking for a professional, dedicated, responsible and reliable, service supervisor to support our US sellers and oversee the night-shift service team in China to provide high quality customer service and improve the experience. General responsibility includes understanding the seller business process and issues, guide and train the China service team to work independently to support the customers and resolve issues efficiently in a timely manner. Strong communication and interpersonal skills, mandarin/English speaking/reading/writing, cross-functional, strong leadership, able to coordinate with different departments to drill down the issues and further resolve. As the primary US contact for our sellers, the role compassionately listen to and resolve inquires. 3-5 years of professional experience, understand customer is always number one, passionate about cross border E-Commerce and customer support, able to make decision quickly to mediate, resolve seller issues and provide accurate and helpful answers. (Position is based in LA, travelling is required to Shanghai, China)
Seller Training Supervisor
Work with the team to develop, Implement, coordinate and monitor new seller training program through events, calls, email online/offline channels, etc. Work with stakeholders to create the seller program solution roadmap. Demonstrated superior influential skills and identify the issues and training needs. Develop the high quality training materials. Excellent verbal, written and presentation, communication, coaching skills. Computer savvy. Must be professional, creative, articulate, organized, high energy, detail and deadline oriented. Mandarin/English Speaking/reading/writing. 3-5 years professional experience. (Position is based in LA, may require traveling to Shanghai China)
Senior Business Development/Marketing Manager/Director
Identifies and helps to develop strategic relationships with partners and potential seller customers (E-Commerce retailers and brand owners). Manages the marketing and sales team to implement business development initiatives. Requires marketing with 3-5 years of experience in the field with proven tracking records. Performance driven,rRelies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. May lead and direct the work of others. May report to executives or general manager. Resourceful connections, background in online retailer industry, strategic planning, maintain and secure customer relation, able to build yMatou powerful influence and compassionate in Global Cross Border industry. Mandarin/English speaking/reading/writing (Position is based in LA, require travelling within states and to Shanghai, China)
Warehouse Manager Position Summary (E-Commerce)
Energetic, skilled, responsible, detailed-oriented; aggressive and highly motivated, organized, experienced individual with E-Commerce warehousing and fulfillment background approximately 20K+ packages on daily basis. The ideal candidate has demonstrated prior success in warehouse & distribution management. They will be responsible for all functions in our LAX warehouse and assisting company to establish the professional operation and oversee the other global hub locations throughout US, Europe, Australia, Japan and China. Strong passions in the cross border E-Commerce industry. Great potential with career growth. 40-50% travelling within the states or overseas is required for this position.
Key Responsibilities :
- Manages all areas of the warehouse and fulfillment operations, efficient workflow process design
- This is a working management position. The ideal candidate will be able to balance working in the warehouse, managing the warehouse staff members, and completing the other functions of the job
- Ensures average 20,000 orders per day non-peak and peak go out on schedule
- Hires and fires as needed through temp agency, part-time or direct hire, trains and manages warehouse staff on a daily basis
- Maintains shipment accuracy rate and monitor by KPI.
- Consistently review and work on the best practices and cost control
- Performs audits of staff packaging and shipping to ensure these standards are met.
- Trains and leads staff to achieve safety, quality, delivery and cost goals
- General day to day warehouse tasks as required
Requirements :
- 5-7 years E-Commerce warehouse/distribution and fulfillment management experience
- This is an E-Commerce company, ability to effectively use computers is a MUST! Strong knowledge on 3PL, WMS, AWS system will be a PLUS!
- Demonstrated excellence and skill with regard to critical-thinking and analysis
- Able to establish, clearly communicate, and implement team goals and priorities
- Experience with process optimization and project planning.
- Strong interpersonal communication skills. Mandarin/English Speaking/Writing/Reading
Traffic Routing Manager Position
The ideal candidates may have past work experience with USPS, UPS, Fedex, DHL, or other international carriers. The role will be responsible for global E-Commerce carrier to oversee the entire route management and operation. Best practice work flow design, process consolidation, local, air freight management, coordination with China Custom and affairs team. strong sense of urgency control, exception management and decision-making, able to balance the cost and delivery efficiency. Strong communication, interpersonal, team management skills. Always look for the change for a better process implementation. Able to simplify the complexity and connect every dot of the process efficiently and streamline the cross border logistics E-Commerce Operation. Mandarin/English speaking/reading/writing. 30% travelling may require to Shanghai, China.
2 x Web Development Business Analyst Position Summary(one for ymatou.com and another one for xlobo.com)
Business analyst position preferably with E-Commerce marketplace platform “seller dashboard” website development background. The primary function is to understand the requirements from both sellers and YMT business operation through interview surveys, workshops, existing procedures or documentations. Coordinate in between the technical, operation and sellers constantly to add, modify, refine and improve the front-end seller dashboard process. The role is responsible for gathering, researching, and documenting requirements and later collaborate with technical team to frame out and translate these requirements into meaningful user experiences and ensuring quality product. The ultimate goal is to enable 70% and above sellers to use our dashboard online with the supplement of tutorials and self-explanatory guidelines with less human support as possible. Based in LA, 30% travelling to Shanghai, China is required for this position. (notes for Robert Half, preferably with E-C experience from ebay, yahoo, amazon,
· Analysis and Solution Definition
- Quickly understands the issues and information challenges from sellers and cross border E-C industry.
- Identifies strengths and weaknesses and suggests areas of improvement.
- Creates requirements, specifications, business processes and recommendations related to proposed solution.
- Frames and aligns the needs to best of breed web solutions based on industry knowledge, including:
Content Management Systems
Social Media
Mobile
Third Party Integration (APIs, XML, Web Services)
Rich Media
Browser Capabilities (Responsive Design, HTML 5, CSS3)
· Gathers requirements by:
- Leading brainstorming sessions
- Conducting stakeholder interviews
- Performing competitive analyses
- Performing heuristic evaluations
- Leveraging third party research
- Performing original industry research
- Business Rules and Requirements
- User Cases, User Stories, and User Flows
· Functional Requirements and Specifications
- System/Technical Requirements
- Quality Assurance Acceptance Tests
· Supports project teams as a subject matter expert and thought leader by:
- Presenting complex concepts in a meaningful and concise manner for the organization, project stakeholders, team members, and end users.
- Understanding organizational dependencies, regulatory constraints, technical limitations, and other factors that may impact the user experience.
- Ability to identify risks and provide potential solutions
- Communicating and collaborating with project managers, information architects, developers, designers, and the organization in all stages of the project lifecycle.
- Working in a team environment.
- Technical Recommendation and Testing
- Supports testing efforts
- Helps ensure issues are identified, tracked, reported on, and resolved in a timely manner
- Works with project team and impact analysis of requirement updates.
· Performing other related duties as assigned.
- BA or BS degree in MIS/Computer Science related major
- Mandarin/English speaking/writing/reading
- Strong analytical skills
- 5-6 years of experience in the web industry
- Strong interpersonal, communication and presentation skills
- Experience with content management system
- Understanding of the web development technologies such as relational databases, web programming
About ymatou.com
Founded in 2009 by Silicon Valley entrepreneurs, YMT is the first leading Cross Border eCommerce Maketplace in China dedicated to connecting global retailers to Chinese consumers. Our team consists of accomplished professionals with know-how and expertise in Cross Border eCommerce, global logistics and technology infrastructure development. YMT is headquartered in Shanghai with global offices and logistics deployment, including USA, UK, Germany, France, and Australia, currently serving over 1,000 businesses across the continents.
YMT offers a comprehensive cross border B2C eCommerce supply chain system that is economical, high efficient, direct, accessible to global sellers. Our innovative one-stop solution allows retailers and brand owners to launch business immediately without maintaining inventory and setting up business operations in China. The transparent, secured payment solution helps sellers with fast cash flow turnover to grow their businesses.
We established own global logistics and fulfillment network to simplify the complexity of the Cross Border trading requirements with years of extensive knowledge and experience to secure the merchandise to consumers’ hands in a timely manner. Through our integrated self-managed service, we’re able to help sellers save cost by providing the best rate and securing the package delivery. Furthermore, our return processing center and friendly customer service in China will assist shoppers with return issues and allow sellers with more time and energy to focus on the business.
YMT dedicates not only in eCommerce but also the rising mobile Commerce field. We develop an unique model "live show flash sale" for on-the-go mobile sellers to bring the popular, trendy, in-season, products with competitive pricing around the world to our mobile app subscribers instantly in China!
